Terms and Conditions

Introduction to the general terms and conditions:

 

SILVERPLAY is owned and operated by Bellona N.V., a company registered and established under Law of Curacao, with registration number 120860 and registered address at Heelsumstraat 51, E-commerce park, Curacao. Bellona NV is licensed and regulated by Antillephone N.V, under License No 8048/JAZ2010-010. In certain jurisdictions, Bellona NV is using Arzella Limited (a company incorporated under the laws of Cyprus with registered address at Chytron 30, 2nd floor, Office A22, 1075 Nicosia, Cyprus) as a payment agent.

1. Applicability of the Terms and Conditions:
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1.1. Once choosing "Agree" you (the customer) have accepted these terms and conditions. By agreeing to these the terms, you (the customer) are bound by the company's rules and regulations, and privacy policy.

1.2. Silverplay reserves the rights to terminate the terms and conditions, rules and regulations, and privacy policy at any point and time, without prior notice to the customer. With respect to you (the customer) Silverplay will strive to make a reasonable effort to inform you about any changes.

1.3. The customer holds all responsibility to periodically check and update himself with the terms and conditions. Silverplay advises all customers to keep themselves informed as frequently as possible. All bets will be recorded according to the time they are placed and will be subject to the relevant version of the terms and conditions agreement.

1.4. The English version of the terms and conditions, rules and regulations, and privacy policy will always prevail over any translated version

2. Customer Representations:
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2.1. Once you accept the terms and conditions, you (the customer) have confirmed that you are over the age of 18, or the age of consent in your respective country of jurisdiction and are considered able to take full responsibility for all actions that are required by the terms and conditions. Silverplay reserves the right to request valid proof of identity which would verify the customer's age. Silverplay has the power of attorney to terminate any account that causes reasonable suspicions pertaining to a minor. Silverplay reserves all rights to void any betting transactions involving any minors.

2.2. Customers should be aware of any laws or bylaws which prohibit online gambling and/or online gaming active or relevant to their place of residence. Should this be the case the customer WILL NOT BE GRANTED ACCESS to the website at any time if the customer is:

a. located within the residence of a jurisdiction that prohibits gambling

b. a citizen of a nation or nation-state that strictly prohibits gambling.

c. is a citizen of the following countries or jurisdictions which collectively prohibit gambling:

- Australia, Bulgaria, France and its Territories, Israel, The Netherlands and its Territories, the United Kingdom and its Territories, the United States and its Territories


2.3. The customer further accepts and agrees with the Company that:

a. It is the customer's sole responsibility to ensure that he/she is compliant with the national and/or local laws before entering registration with Silverplay or placing bets for that manner. Silverplay encourages its customer's to seek legal advice prior to registering or placing bets. Should a customer breach a national or local law, Silverplay does not hold any responsibility pertaining to any such matters.

2.4. The customer and prohibited jurisdictions may not at any time use the services or products offered by the company.

2.5. The customer agrees and condones that the purpose and use of the website are their sole responsibility and risk. The customer acknowledges and accepts that at any point the customer may lose money on a bet placed. The customer, therefore, accepts full responsibility for any losses.

2.6. The customer agrees that he may not represent himself as an agent or affiliate of Silverplay, without a prior written statement from the company. In accordance, the customer will in no way market, advertise, promote or publicize the company, without prior written consent from the company.

2.7. The customer agrees not to make any attempts to attack, hack, make unauthorized alterations to, or introduce any form of malicious codes to the website. Moreover, the customer will not:

(a) Reverse-engineer or decompile any software available through the website

(b) Make copies, modifications, reproductions, transmissions, alterations, or distributions of all or any parts of the website.

(c) Disclose account information to a third party

(d) Cheat, deceive, trick, misinform, or defraud Silverplay in any such way that is abusive.

Should Silverplay find faulty behaviour or failure to abide the terms and conditions, Silverplay reserves all rights to freeze or suspend the customer's account(s), void all wagers and to withhold or decline payment(s) to any of these customers, as determined by the Company in its sole and absolute discretion.

2.8. It is the customer’s utmost responsibility to inform Silverplay of any errors in customer payments received by, or payment paid to, the company.

2.9. The customer will is not permitted to authorize any other persons or a third party to the use of Silverplay service, the use of the customer's account or to accept any winnings on their behalf. 

2.10. Any winnings that are taxable or required by law to be disclosed will be reported by the customer to the proper authorities of Silverplay. Silverplay is not liable if the customer fails to do so.

2.11. Silverplay and all affiliates are not to be held responsible for any liabilities, damages, losses, cost, and expenses, including legal fees, to which the customer fully agrees and consents to.

 

2.12. Absolute Restriction for NetEnt content:


United States of America, United Kingdom, Spain, France, and Italy.


2.13. Blacklisted Territories (NetEnt)


NetEnt content shall not be served in the following territories:


Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.


2.14. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt):


Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.


2.15. Branded Game Territories (NetEnt):


Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead cannot be offered in the following territories:


Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.


2.16 In addition to the jurisdictions set out in paragraph 2.15, Planet of the Apes Video Slot must not be offered in the following territories:


Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.


2.17 Vikings Video Slot must not be offered in the following jurisdictions:


Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.


2.18 In addition to the jurisdictions set out in paragraph 2.15, Narcos Video Slot must not be offered in the following territories:


China, Indonesia, South Korea.


2.19. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories:


Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

3. Account and Personal Information
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3.1. Any customer deposits can only be processed through pre-approved payment methods which are available on the website. In the event that a payment is made through authorized payment solutions, a statement written prior must be approved to do so in order for consent.

3.2. Accessing Silverplay's betting services is done by the customer who must always log in to the website with an opened and registered account.

3.3. Upon registration, the customer will provide all relevant personal information. All information must be truthful and consistently be up to date. Failure to do so will result in the termination and closure of the customer's account and all money will be forfeited.

Silverplay reserves the right to refuse or deny potential customers to whom any information is perceived suspicious. Only once a customer is registered are they permitted to use company services and bet within limitations that are laid out for their account.

Silverplay reserves the right to demand personal documentation such as Passport copy, bank statement, credit card Photograph and/ or any other document that is necessary to proof the customer's identity. Refusing to provide the requested documents will cause the account to be blocked and/or rejection of any attempt to withdraw money.

3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer.

3.5. Once a customer is considered a 'registered' customer, they will be presented with a username and password, which are used solely by the customer. It is the responsibility of the customer to ensure and maintain that all personal and confidential information persists to be disclosed. Should the customer feel that their account information security has been compromised the customer must notify Silverplay immediately. Should any bets or requests be placed at that time the account access information is considered valid. 

3.6. If the customer suspects that their account has been misused, it is the customer's responsibility to inform Silverplay as soon as possible so that the account can be suspended. Silverplay is not liable or to be held responsible if there should be a delay in the suspension of the account. Bets or requests made online will be voided only after Silverplay has been notified of а possible misuse. You can inform Silverplay of any misuse of your account via the "contact us" section on the website.

3.7 If Silverplay believes there has been a breach of security or a misuse of the account, the customer may be required to change their password or account access information.

3.8. Silverplay holds the discretion to perform random security checks in order to maintain the highest level of security and make sure all measures to protect customer funds are in place. The customer, therefore, accepts that Silverplay may require further or additional information to verify and maintain the highest level of security.

3.8.1 The player’s account must be registered in his/her own, personal and correct, name and personal details. The individual has to ensure that all data given at registration stage is true, complete and free from error. Registration is allowed only once per person, family, household address, email address, payment account number, site cookies, IP address and shared computer, i.e. Public library or workplace and cannot share any of the aforementioned with a previously registered account. This therefore also means that the player has to register personally. Furthermore, a player can only have one account. Any other accounts which a player opens with the company, or which are beneficially owned by the player shall be considered as duplicate accounts. We shall close any duplicate account/s consequent to the identification of the main account. If we close a duplicate account, deposits will be refunded, and all bonuses, free bets and winnings acquired using that duplicate account will be void and forfeited. If the amount in the duplicate account does not cover the amount to be refunded to us, we shall seek to recover the loss incurred directly from any other of your accounts.

3.8.2 A duplicate account is considered as such in any case where the account IP address, Personal details, payment account number, site cookies match with an already existing account with the company. 


3.9. It is the customer's responsibility to check their account balance each time they access Silverplay's website. This way they will be able to identify any discrepancies that may have occurred. In the event of a discrepancy it is the customer's sole responsibility to inform Silverplay at their earliest convenience. Should the customer fail to notify Silverplay within 30 days of the discrepancy then the customer has forthwith forfeited the right to any adjustments and the account will remain at the stated balance. The customer can inform Silverplay of any account discrepancies by using the "contact us" section of the website.

3.10. Silverplay reserves the right to close or terminate a customer's account, and refund or withhold a balance from that account without further explanation to the customer if foul play has been suspected. Outstanding bets will be honored, only if those were properly placed by the customer in accordance with the terms and conditions.

3.11. A customer can withdraw money from his account only if and when Silverplay has confirmed that the account is eligible for performing withdrawals.

3.12 A customer can withdraw money from his account using bank transfer only once a month. Otherwise, Silverplay reserve the right to charge a fee of 5-8% per transaction.

3.12.1 Silverplay charge no fees for bank transfers. Hence, the minimum withdrawal using bank transfer is €500.

3.12.2 Since withdrawing via credit cards often fails due to problems/restrictions on the credit card companies’ side, Silverplay will not be responsible for any of these delays. Silverplay strongly recommends that customers use one of the E-wallets available on the site for fast withdrawals.

3.13 A customer can withdraw up to €5,000 from his account per week.

Customer’s maximum winning amount per day can’t exceed €500,000.

A VIP customer may have higher limits applied

Withdrawals should be performed via the same payment method which the customer used for depositing. Silverplay reserves at its sole discretion the right to require the use of a specific withdrawal method. If applicable Silverplay could reverse/refund the customer’s deposited funds instead of initiating a new transaction.

Each withdrawal goes through an identity verification process and certain deposit methods might require additional verification; therefore, customers might be asked to supply certain documents. This might result in a slight delay of the withdrawal confirmation.

3.13.1 Multiple withdrawals performed within a 30-day time frame will be charged a minimum fee of 3% of the withdrawal amount. 

3.14. A customer can withdraw money from his account only after he has rolled each of his deposits at least 5 times. Wagers with odds lower than 1.6 (sports and virtual sports betting) or casino wagers with minimum/no risk are not counted towards the rollover. If the player doesn’t meet this requirement, Silverplay reserves the right to charge the withdrawal request with up to an 8% administrative fee. All Running, Cash-out bets, Tie (Draw), Cancelled, Refunded and Denied bets or bets placed on multiple outcomes of the same event are not considered towards the calculation of the turnover.

3.15. A customer may close their account at any point and time but this can only be done by the customer informing Silverplay of their intention in writing. This must be done through the "contact us" section of the website. When a customer decides to close their account, the customer must immediately stop using the website. Only after Silverplay has notified the customer of the closure of their account will the customer no longer be liable for any bets and they will be therefore voided and nulled.

3.16. Accounts having no recorded activity for a period of 6 months are considered to be inactive. SilverPlay reserves the right to charge a monthly €10 fee once this 6 month period lapses, and or to close an inactive account instead of continuing imposing monthly fees for inactivity.

3.17 Credit card withdrawals – In order to process Credit Card withdrawal requests, we require the following Id documents due to security reasons:

1. Photographs of both sides of your identity card or driver's license, or photographs of your passport.

2. Photograph of the back and front of your credit card.

3. Bank account statement or utility bill.

Please send the documents listed above to [email protected].

3.18 Silverplay reserves the right to review transaction records and logs whenever needed, for any reason.

3.19. Silverplay has the right to offer or terminate the VIP membership of any customer at any time at management discretion.

In case that following these reviews the account is identified or suspected as a result of non-recreational play type (development of strategies aimed at gaining of unfair winnings) or wager style or collaboration between parties, all winnings and/or bonuses will be revoked at the sole discretion of Silverplay.

4. Terms of Bet Acceptance
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4.1. Silverplay will only accept bets that are performed by registered customers which are made online via Silverplay's website.

4.2. A bet will only be considered placed and accepted once it has reached Silverplay's gaming server in the jurisdiction where Silverplay's gaming server resides. Silverplay will notify the customer through the website if and when the bet has been accepted and placed. A bet is considered completed only upon acceptance and when recorded in the residence of Silverplay's gaming jurisdiction. 

4.3. Once the customer has placed a bet successfully on the website, the customer will be notified electronically with a notice of confirmation and record of the bet placed by Silverplay.

4.4. Bets that are not transmitted in full are considered void and nulled. Bets that are interrupted due to technical issues are considered an exception.

4.5. Bets that have been placed cannot be changed and/or canceled by the customer. In the event that the customer has placed a bet and then cancelled it, the customer is advised to check the betting list to make sure that the bet placed has in fact been canceled. This can be done in the menu bar. In the event that there is a dispute, the customer is advised to notify Silverplay before the bet is finalized. Silverplay will then investigate any disputes and resolve them as Silverplay sees fit.

4.6. All transactions that are placed electronically will be recorded in the interest of the customer. If and when a dispute is placed and cannot be resolved Silverplay will store this dispute as evidence if similar measures are required in the future.

4.7. Silverplay reserves the right to suspend or prohibit any betting on any market at any point and time without prior notice to the customer. Should the customer attempt to bet and enter a bet their attempt will be rejected.

4.8. Silverplay reserves the right to suspend, refuse or reject any part of a bet or a whole bet without explanation to the customer if it is suspected that the account involved could inflict damage or loss of any kind to the customer or to Silverplay. Silverplay holds these rights in the event of an investigation or a breach of the terms and conditions.

4.9. Silverplay is not to be held responsible if a bet cannot be placed or is not placed successfully due to equipment failure, or failure in telecommunication.

4.10. Silverplay holds no responsibility or liability for bets that are placed with errors.

4.11. Bets can be placed up until a stated deadline. In the event that a bet is placed after which the deadline is placed then consequently all bets are voided and annulled.

4.12. Bets that are placed by credit card or debit card by the customer are not valid until the payment has been received by Silverplay. In the event that the bet has been placed and commenced before the authorized payment has been accepted the bet in question is voided and nulled.

4.13. The customer's account must always be in a positive balance or in excess amount for the customer to be able to place bets. Should this not be the case all placed bets will be considered void.

4.14. All prices and lines that are displayed on the website are subject to change. Silverplay reserves the right to change all information displayed at any point in time without prior notice or explanation. At this point, Silverplay reserves the right to change or void bets placed that are not in accordance with the updated information.

4.15. There is a different maximum amount limit for bets placed on different markets. The maximum limits of bets are subject to change without prior notice and are the sole discretion of Silverplay.

4.16. In association and compliance with any applicable law, Silverplay may require the user to submit evidence of the customer's identity before a withdrawal request is approved.

5. Company Conduct and Limitation of Liability
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5.1. All winnings and/or losses will be reflected in the customer's account preceding confirmation of the final results. Silverplay reserves the right to choose the source of the final results as deemed appropriate.

5.2. It is the customer's responsibility to notify Silverplay of any errors in the customer’s account, should there be any funds that were credited or debited in error. Sums that are credited in error to the customer's account are invalid and must be returned immediately. Funds that are credited in error may not be disputed and Silverplay reserves all right to void any transaction, including bets.

5.3. Silverplay is not responsible or liable for any typographical, technical, or human error in the postings of odds and/or handicaps. In the event of such an error, Silverplay holds the right to void any affected bets in order to correct the error.

5.4. Silverplay is under no circumstance to be held responsible or liable in equity, contract, tort, negligence, or any other theory of law for any damages or losses whether they are direct or indirect from any errors that may have occurred on the Silverplay website.

5.5. Silverplay is not responsible for any breach of contract of the terms and conditions caused by any circumstances that are beyond any feasible control.

5.6. Silverplay reserves the right to withdraw the website and/or elements of the website and/or elements of the website at any time. 

6. Use of the Website
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6.1. Silverplay reserves the right to restrict any customer's ability to use the website, suspend or terminate any account, void any bets, and forfeit or withhold funds. Customers acknowledge that if their place of residence does not lawfully permit any form of gambling the customer takes full responsibility for their actions and Silverplay is not liable or responsible for any actions that the customer may undertake.

6.2. Silverplay reserves the right to void any or all bets made by and/ or to withhold payments payable to any person, groups of legal entities, as a syndicate, or pending any outcomes of a subsequent investigation by the proper authorities.

6.3. In the event of fraudulent or money laundering customer activity, Silverplay is entitled to void bets, withholds, and forfeit money in the customer's account and terminate the customer's account. In the event that any other customers are involved in said activity, they will be subject to the same consequences. Silverplay will void bets placed therein.

6.4. "Wrongdoings" and/or "fraud" are attempts to: wrongfully deliberately or knowingly transfer funds from a third party's account or funds that are not lawfully owned, an act of omission, causing harm to the company or any third party, false personal information, "chip dumping", fraudulent fund transfers, and allowing minors to access Silverplay and any such will not be tolerated by Silverplay and the customer, therefore, risks having their account terminated and investigated, and therein all parties involved.  

7. General Rules and Specific Event Rules
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7.1. The following terms apply to the Online Casino:

7.1.1. This includes but is not limited to: online casinos, online bingo, online poker rooms, progressive jackpot games, and any other games where applicable. Software refers to any program or data that is used for the purpose of the online casino and may require a download (where applicable).

7.1.2. Silverplay grants the customer the personal non-exclusive and non-transferable right to use the software, for the purpose of playing and participating in online casino activities or any other online games.

7.1.2.1. The customer is NOT permitted to:

a. install or load the software to any server or network device;

b. sub-license, assign, rent, lease, loan, transfer, or copy the license of use of Silverplay's software or to distribute it;

c. translate, decompile, and disassemble, reverse engineer, or otherwise modify the software;

d. copy or translate any electronic or online provided documentation;

e. enter, access or attempt to enter or access security systems or interfere in any way with them;

7.1.2.2. To be clear the customer does not own the software. The software is owned by Silverplay. The software is exclusive in its form to Silverplay. The customer's use of the software does not provide the customer with any ownership or rights.

7.1.2.3. SILVERPLAY'S SOFTWARE IS PROVIDED AS IS WITHOUT ANY RESOUNDING WARRANTIES, CONDITIONS, UNDERSTAKINGS OF REPRESENTATIONS, OR OTHERWISE. ALL WARRANTIES ARE EXCLUDED.

7.1.2.4. SILVERPLAY DOES NOT WARRANT OR IS TO BE LIABLE OR HELD RESPONSIBLE IF THERE ARE SYSTEM OR SERVICE VIRUSES. IN THE EVENT OF SUCH ERRORS SILVERPLAY RESERVES ALL RIGHTS TO REMOVE GAMES FROM THE SOFTWARE AND WEBSITE AND TAKE FURTHER ACTIONS IF NECESSSARY.

7.1.2.5. The customer acknowledges and takes full liability that the software is used at their own risk and that Silverplay is in no way liable to the customer for any sort of damage inflicted (except for personal injury or death resulting from our negligence).

7.1.2.6. The software may include information that is confidential and valuable to the software provider and/or Silverplay. The customer, therefore, is obliged to not use or disclose the information and to strictly adhere to the terms and conditions of this agreement.

7.1.3. The customer agrees that they have read and fully understand the End-User License Agreement. The customer, therefore, is aware of all terms and conditions and agrees with all amendments and updates.

7.1.4. The customer agrees to all payments due and accepts the responsibility to pay them in full to Silverplay or to any third party. The customer agrees to not make charge-backs and/or renounce, cancel, or reverse any of the customer's due payments, therefore, the customer agrees to refund and compensate Silverplay for any unpaid payments.

7.1.5. In the event of any such dispute in reference to a wager or a winning bet, Silverplay will make the binding and final decision.

7.1.6. Silverplay reserves the right to withhold any payout or winnings until the identity of the winning person is verified.

7.1.7. Should Silverplay detect fraud or fraudulent activity on the customer's behalf payments will be charged back and Silverplay holds the right to withhold any payouts or winnings. Silverplay reserves the right to withhold any withdrawal amounts from the customer's account if the customer’s live-betting activity acts as grounds for suspicion of card counting.

7.1.8. Silverplay reserves the rights to withhold and/or decline any payouts or winnings made in a result of abuse or attempted abuse of (i) bonuses, (ii) promotions, (iii) new games or existing. Below are some examples considered for abuse:

a) Creating two or more accounts;

b) Other types of cheating;

c) While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:

  • Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.
  • Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.
  • Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play,
  • Using strategies that take advantage of any software bug or failure.

7.1.9 The following territories are restricted for NetEnt games:

Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom, Lithuania, Serbia.


7.1.9. 1 In addition to the above it is not permitted to offer Guns & Roses, Jimi Hendrix & Motörhead in the following countries:


Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, and Ukraine
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, and The Invisible Man) and Scarface can only be played in the following countries:


Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden

 

7.2. We shall have no responsibility or liability to you or any third party for any gambling activity that takes place (including to refund any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information. The Company. (“We”) outline our policy on depositing and refunding member/customer deposits in the following Policy.

7.2.1. Withdrawals:

In relation to deposits and withdrawals of funds into and from your Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.
Available withdrawal options are clearly stated on the Website and may differ depending on the market from which the Player originates. 
The Player may request to withdraw part or all of his / her real money Balance at any time. The
Player must first make a minimum deposit in order to be eligible to withdraw from his / her account. In no event, may Account Balances be transferred to another player Account. All amounts withdrawn are subject to the transaction limits and may change from time to time at the Company’s sole discretion. 
Silverplay reserves the right to review transaction records and logs, in case of an initiated pending withdrawal from any customer’s account. Consequent to these reviews, should Silverplay detect a type of wagering, realized in a previous bet stake doubling, on casino games, we reserve the right to reclaim all unrightfully accumulated winnings, generated from the aforementioned fraudulent type of play.
Withdrawals shall be remitted only to the same account from where your funds paid from the Player’s account originated. 
Funds marked as “Bonus money” or stuck in an aborted game will not be possible to withdraw.
If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of us and the amount will be deducted from your account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of incorrect crediting, you are obliged to notify us immediately by email.
The payment managers employed by The Company will carry out additional verification procedures for any pay-outs. You shall be required to provide all or any due diligence documentation including but not limited to; copy of the identification document, utility bill, confirmation of source of wealth and source of funds, and of political status upon a cumulative deposit exceeding €2,000, within a period of 180 days. We are required to collect such documentation in line with our Anti-Money Laundering and Funding of Terrorism obligations.
All transactions shall be checked in order to prevent money laundering. The Company shall report any suspicious transaction to the relevant competent authorities in Malta. If The Company becomes aware of any suspicious activity relating to any of the Games of the Website, The Company must report this immediately. The Company may suspend, block or close an Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
The time for the withdrawal to be finalized may vary due to circumstances but a withdrawal attempt should be approved or denied within two (2) days. A player shall be informed about reasons for any delay if the time for the money to arrive at the player's account exceeds ten (10) days.
If you wish to withdraw a part of the winnings which is amounted to 10.000 EUR (or the equivalent in any other currency chosen upon registration) or above, we have the right to divide the pay-out into installments until the full amount is paid out. You will not get any interest on outstanding amounts.
You shall not treat us as a banking institution nor expect any interest.
We may decide to charge assigned fees for processing withdrawals and is to be clearly stated when you perform a withdrawal request.
Funds that have been deposited and not used for wagering or gameplay shall not be available for withdrawal. In order to withdraw any and all deposited funds, such funds shall be wagered at least once in full. 
The procedure for removing funds from inactive and dormant accounts is reported in the backend system of the Website administrational interface.
The payment managers employed by The Company will carry out additional verification procedures for any pay-outs. You shall be required to provide all or any due diligence documentation including but not limited to; copy of the identification document, utility bill, confirmation of source of wealth and source of funds, and of political status upon a cumulative deposit exceeding €2,000, within a period of 180 days. We are required to collect such documentation in line with our Anti-Money Laundering and Funding of Terrorism obligations.
No withdrawal will be processed until we have satisfactorily completed the verification process (Age & Identity Verification).
Deposits will be held in member's account and they will be able to move seamlessly between the various elements of the website.
Provided payments have been confirmed and members have successfully completed our verification processes funds can be withdrawn from members account at any time. When moving between the products on our website please be aware that you are accepting any specific rules and terms relating to the betting or gaming product you are using.
If required, it will remain your responsibility to report any winnings and losses to your local law or tax or other authorities. We will not be liable to these authorities for any of your personal taxes.
Bank charges will apply to the transfer of deposits and withdrawals to international bank accounts. Payment of these charges will be your responsibility and may vary according to the amount of money transferred.
If the level of deposits and withdrawals does not correspond to a sufficient volume of play, we may decide to pass on associated charges to you. You are responsible for paying any associated charges to us, either on-demand or where there are sufficient funds in your account by debiting these charges from your account.
If your gameplay leads us to believe that you have been abusing exchange rate fluctuations, we may decide to charge a commission on such transactions. Our currency exchange rates will reflect the daily rates published in the Financial Times.
We reserve the right to suspend and close any account that is not being used for the purpose of play on our products. The reasons for this include but are not limited to exchange rate abuse and deposits without corresponding play.
You are only permitted to bet up to the amount deposited in your account.
Funds held in your account will not entitle you to interest. We hold your funds separate from our corporate funds and they are not subject to any specific trust arrangement. All Client funds are held directly by The Company.
The following policy describes the refund practices for The Company.
This refund policy is an attachment to our normal Terms and Conditions so please read and ensure understanding of both documents before playing.
If you are funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available in the cashier.
If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our Team, we will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.
If, for any reason, you are not satisfied with your subscription and decide to close/terminate your account in The Company., we will on request issue a refund for the balance currently held in your account. Before a refund is processed all bonus chips in your balance will be deducted prior to calculating the amount to be refunded.
Finally, we reserve the right to terminate your account if we find a suspicious activity or whatsoever and to refund your balance subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

8. General Promotion Terms and Conditions
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8.1. The following terms govern the Online Sports and Casino promotions.

 

 

8.2. In the event of any discrepancy between the meanings of any translated versions of these promotion’s specific terms and conditions and the English language version, the meaning of the English language version shall prevail.

 

8.3. When placing a bet during any promotion real money will be used first.

 

8.4. Silverplay may in its sole discretion limit the eligibility of its customers to participate in all or part of any promotion.

 

8.5. Players who participate in one promotion cannot enter another promotion of the same type (Sports/Casino) or win any free bets during the promotion period. Players can have only one active Casino bonus at a time.

 

8.6. In order to claim a free spins bonus a player must enter the respective bonus code when depositing. Free spins are not granted instantly and will be available to eligible players within 48 hours of the bonus code activation. A customer must use all acquired free spins within 7 days of acquisition or otherwise they will expire and will no longer be available. In order to use the free spins granted by Silverplay a player must launch the game corresponding to the promotion on offer, and click on “Play free spins now”.

 

8.7 Silverplay may, at its sole discretion, decide to give free spins to its customers as a present. In that case, the customers will be required to perform a minimum deposit equal to the winnings gained as a consequence of the free spins, and to wager the deposit in question 5 times before any withdrawals of winnings are permitted.

 

8.8. Silverplay reserves the right to review transaction records and logs whenever it deems this to be necessary. Consequent to these reviews, it may become clear or suspicion may arise that the account is being:

 

- Used as a non-recreational play type (development of strategies aimed at gaining of unfair winnings) or wager style account; or

- That players are colluding and thereby distorting the gameplay.

 

Silverplay reserves the right to deduct all winnings accumulated in case any of the above has been determined. 

 

8.8.1. Casino bonus manipulation amongst others, may consist of:

- Placing bets listed as Restricted Gameplay in the specific promotion’s rules

- Increasing the balance, then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for the bonus

- Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.

 

8.8.2. Sports bonus manipulation amongst others, may consist of:

 

- Placing bets listed as Restricted Gameplay in the specific promotion’s rules

- Placing bets on opposite outcomes or repetitive bets

- Placing bets on your real + virtual balance more than twice in a row

- Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus

- Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.

 

8.8.3. In case of bonus manipulation Silverplayreserves the right to deduct all winnings accumulated. 

While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:

- Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.

- Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.

- Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play,

- Using strategies that take advantage of any software bug or failure.

 

8.8.4. Sports bonus virtual funds can be used for sports betting only.

 

8.8.5. Casino bonus virtual funds can be used for casino betting only.

 

8.8.6. Virtual Sports bets are not counted towards any Casino/Sports promotions.

 

8.9. In cases where the customer chooses to leave a bonus campaign or fails to complete any other withdrawal requirements, listed in the specific promotion, all bonus money and real money winnings will be forfeited.

 

8.10. For each Casino/Sports promotion registration and participation is allowed only once per person, family, household address, email address, payment account number, IP address, and shared computer, i.e. Public library or workplace. Bonus will be refused to players who do not comply with this term and multiple accounts will be closed. (Please, refer to General Terms and Conditions – Player Registration & Deregistration Process) We reserve the right to withdraw the availability of any offer and to redeem all bonuses and winnings money accumulated by any customer or group of customers at any time and at our sole and absolute discretion.

 

8.11. All promotions are subject to change at any time. Silverplay reserves the right to change, cancel or refuse bonuses at its own discretion.

 

9. Winnings while having an active bonus will be awarded to the virtual amount.

9.1. Bonus campaigns are limited with a maximum convertible amount of 10 (ten) times the bonus awarded (unless otherwise stated).

9.2. Unless otherwise stated, the maximum payout amount allowed for winnings coming from real cash promotions is 10x the amount of the real cash credited

10. Should a player decide to leave a campaign early or not meet the rollover requirement in the allotted time frame, their virtual bonus amount will be void.


11. Branded Game Territories (NetEnt):


11.1 Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead cannot be offered in the following territories:


Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.


11.2 In addition to the jurisdictions set out in paragraph 11.1, Planet of the Apes Video Slot must not be offered in the following territories:


Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.


11.3 Vikings Video Slot must not be offered in the following jurisdictions:


Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.


11.4 In addition to the jurisdictions set out in paragraph 11.1, Narcos Video Slot must not be offered in the following territories:


China, Indonesia, South Korea.


11. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories:


Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

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